Effective Date: April 8, 2026
Go Vertical Media Group (“Go Vertical Media Group”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, the third-party tools we rely on, and the choices you have when using our website and services.
This Privacy Policy applies to information collected through our website, forms, payment tools, and other communications with us.
1. Who We Are
Go Vertical Media Group
15 Barrie Blvd, St Thomas, ON N5P 4B9
Email: hello@govertical.media
Phone: 800.994.0723
Website: https://govertical.media
2. Information We Collect
We collect information you choose to provide to us when you contact us or fill out a form on our website.
This may include:
- First name
- Last name
- Email address
- Phone number
- Company name
- Website URL, if applicable
- Project summary or message details
- Approximate budget for the initial project
- Any other information you choose to submit
We may also collect payment-related information when you make a payment through our website. Payment processing is handled by a third-party payment provider and we do not store full payment card details on our website servers.
We also collect certain technical and usage information automatically when you browse our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring website or traffic source
- General interaction and usage data collected through cookies, pixels, analytics, security, and anti-spam tools
3. How We Use Your Information
We use personal information to:
- Respond to inquiries
- Provide estimates or proposals
- Communicate about new or ongoing projects
- Deliver support and client service
- Process payments
- Manage internal project workflows and communications
- Improve our website and user experience
- Measure the effectiveness of our advertising and marketing
- Protect our website and forms from spam, bots, and malicious activity
- Maintain business records and meet legal, accounting, or administrative obligations
4. Forms & Information You Submit
When you complete a contact or project inquiry form on our website, we may collect the details you provide, including your name, email address, phone number, company name, website URL, project summary, and budget range.
We use this information to review your inquiry, respond to you, and determine how we may be able to help.
5. Payments
We accept payments through Stripe. When you make a payment, your payment information is processed by Stripe in accordance with its own systems and policies. We do not store complete credit card information on our website.
6. Cookies, Analytics & Advertising
Our website uses cookies and similar technologies to help us understand traffic, improve performance, and measure advertising results.
We may use tools such as:
- Google Analytics
- Google Ads conversion tracking and remarketing
- Meta Pixel
- Hotjar
These tools may collect information such as browser details, IP address, website activity, pages viewed, and interactions with our content or ads.
At this time, users can manage cookies through their browser settings. We do not currently provide a separate cookie consent banner on the website.
7. Security & Anti-Spam Tools
We use website security and anti-spam tools to help protect our website, forms, and users from spam, bots, abuse, and malicious activity.
These tools include:
- CleanTalk
- Cloudflare Turnstile
These services may process technical data such as IP address, browser or device information, and form interaction data in order to identify suspicious activity and help verify that submissions are made by real users rather than automated systems.
8. Third-Party Tools & Service Providers
We use third-party platforms and service providers to help operate our website and manage our business. Depending on the service being provided, these tools may process or store personal information on our behalf.
These may include:
- Stripe
- Monday.com
- Slack
- Google Analytics
- Google Ads
- Meta Pixel
- Hotjar
- CleanTalk
- Cloudflare Turnstile
We only share information with service providers where needed to operate our website, process payments, manage communications, support internal workflows, improve marketing performance, or protect the website from misuse.
9. Sharing of Information
We do not sell personal information.
We do not share lead information with contractors, freelancers, or outside partners for their own use.
We may disclose personal information only where necessary:
- To service providers helping us operate our business or website
- To process payments
- To protect our website, systems, users, or business
- To comply with legal obligations, lawful requests, or regulatory requirements
10. Data Retention
We may retain inquiry, client, and project-related information for as long as necessary for business, administrative, legal, accounting, historical, or record-keeping purposes.
In some cases, this may mean we keep information indefinitely unless there is a reason to delete, anonymize, or securely dispose of it.
11. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been submitted to us, we will take reasonable steps to delete it.
13. Access, Corrections & Questions
You may contact us to ask about the personal information we hold about you or to request a correction if you believe the information is inaccurate.
Privacy contact: Go Vertical Media Group
Email: hello@govertical.media
Phone: 800.994.0723
Address: 15 Barrie Blvd, St Thomas, ON N5P 4B9
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, tools, or legal obligations. Any updates will be posted on this page with a revised effective date.
